Welcome to Holsters Shop’s FAQ section. Here you’ll find answers to common questions about our tactical gear, shipping policies, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of tactical gear do you specialize in?
We specialize in professional-grade tactical equipment including:
- Law enforcement uniforms (CHP, CDCR, and more)
- Body armor and protective gear
- Tactical clothing (combat shirts, base layers, athletic pants)
- Department patches and badge accessories
- Field equipment (carabiners, belt keepers, area lights)
- Specialty gear for K9 units and first responders
Are your products suitable for professional use?
Absolutely. Our gear is trusted by law enforcement officers, security professionals, and first responders nationwide. We maintain strict quality standards for all our tactical equipment, especially critical items like body armor and uniform components.
Do you offer seasonal or holiday-specific gear?
Yes, we offer special Christmas/Holiday Gear collections during peak seasons. These items are available for limited periods, so we recommend checking our website frequently or subscribing to our newsletter for updates.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
Standard Shipping ($12.95 flat rate)
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Recommended for time-sensitive orders like body armor or CHP uniforms
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Recommended for time-sensitive orders like body armor or CHP uniforms
Free Shipping (orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Ideal for non-urgent orders of patches, base layers, or multiple uniform items
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Ideal for non-urgent orders of patches, base layers, or multiple uniform items
How long does order processing take?
All orders are processed within 1-2 business days from our San Antonio headquarters. During peak seasons (like holiday periods), processing may extend to 3 business days.
Do you ship internationally?
Yes, we ship globally except to some Asian and remote regions. Please note:
- Customs fees may apply depending on your country’s regulations
- Some tactical items may have specific import restrictions
- Delivery estimates exclude customs clearance time
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly with the carrier (DHL, FedEx, or EMS) for real-time updates.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused with original packaging. Return shipping is at the customer’s expense unless the item is defective.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. We’ll provide instructions for completing your return.
Are there any items that cannot be returned?
For safety and hygiene reasons, certain items like body armor, undergarments, and opened packages of batteries cannot be returned unless defective. Please contact us if you have questions about a specific product’s return eligibility.
Contact Information
How can I contact customer service?
You can reach our customer service team at:
Email: [email protected]
Mailing Address: 2882 Cinnamon Lane, San Antonio, US 78209
We typically respond to inquiries within 24 hours during business days.
Email: [email protected]
Mailing Address: 2882 Cinnamon Lane, San Antonio, US 78209
We typically respond to inquiries within 24 hours during business days.
Ready to gear up? Shop our collection of tactical equipment today and experience delivery you can count on – just like our heroes do.