At Holsters Shop, we stand behind our tactical gear with the same commitment we expect from the law enforcement officers, security professionals, and first responders who rely on our products. If you’re not completely satisfied with your purchase, we’ll make it right.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unused condition with all tags attached
  • Original packaging must be intact
  • Request must be initiated within 15 days of delivery
  • Proof of purchase (order number) must be provided

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Body Armor (due to ballistic certification requirements)
  • Batteries (hazardous materials restriction)
  • California Highway Patrol (CHP) Uniforms and CDCR Uniforms (custom department specifications)
  • Base Layers (hygiene considerations)
  • Any item with removed tags or signs of wear

Return & Exchange Process

Step 1: Initiate Your Request

Email our returns team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Holsters Shop Returns Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color if applicable] Reason for return: [Brief explanation] I would prefer: [Refund to original payment method / Exchange for [Product Name]] Please advise next steps. Sincerely, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1 business day, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for US customers)
  • Instructions for international returns

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible. For your protection, we recommend:

  • Using the original packaging when possible
  • Choosing a trackable shipping method
  • Retaining your shipping receipt until process is complete

Step 4: Processing

Allow 3-5 business days for us to process your return upon receipt. You’ll receive email confirmation when:

  • Your return is approved and refund initiated
  • Your exchange item is being prepared for shipment
  • If there are any issues with your return

Refund Information

Refunds are processed within 3-5 business days after we receive and inspect your return:

  • Original Payment Method: 5-10 business days depending on your financial institution
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

Exchanges are subject to product availability. If your requested item is unavailable:

  • We’ll contact you with comparable alternatives
  • You may choose a different item or receive store credit

Expedited shipping is available for exchanges at additional cost.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for replacement at no cost to you

International Returns

Customers outside the U.S.:

  • You are responsible for return shipping costs
  • Mark the package “RETURNED GOODS” to avoid customs charges
  • Refunds will exclude original shipping and customs fees

Special Considerations for Tactical Professionals

We understand that deployment schedules may affect return timelines. If you’re an active duty officer or first responder with extenuating circumstances, contact our team directly at [email protected] for assistance.

Questions? Our tactical gear specialists are ready to assist at [email protected] or +1 (210) 555-0198 (Mon-Fri 0800-1700 CST).

Holsters Shop – Equipping Those Who Serve Since 2009